Frequently Asked Questions

Scent Sniper uses cutting-edge ozone (O₃) technology, a proven method used in industrial and medical settings for its powerful ability to neutralize odors. Ozone is a natural oxidizing agent that breaks down odor-causing bacteria, mold, and other microorganisms on contact.

Here's how it works: Simply place your hockey gear inside the specially engineered Scent Sniper hockey bag. The bag is designed to create a virtually airtight seal, ensuring ozone can fully penetrate your equipment. The ozone unit injects optimized levels of ozone through the welded ozone port at the top of the bag, saturating the environment. 

Ozone molecules then react with and dismantle the structure of odor molecules and microorganisms, converting them into harmless byproducts like carbon dioxide. Once the cycle is complete, the ozone safely reverts back to oxygen, leaving your gear fresh, deodorized, and completely residue-free.

This process is not only effective but also eco-friendly, as it eliminates the need for chemical sprays or detergents that can damage your equipment over time. Scent Sniper’s innovative design and advanced ozone technology ensure a thorough, safe (when used as directed), and effortless way to maintain fresh hockey gear.

Because the ozone is generated electronically, there are no solutions, refills or ongoing costs required. 

No, there is nothing to refill or replace. Everything is included, just add gear!

We accept ALL major credit cards.

All orders are fulfilled within 24 hours M-F from our midwest warehouse (exluding holidays). Shipping can take 2-7 days depending upon the class of service chosen during checkout.

Shipment tracking is provided for all orders via email within 24 hours of order placement (M-F).

If you have not received tracking information, please check your junk/spam folder. 

Modern hockey equipment is typically made from materials designed to withstand ozone exposure, ensuring that they remain effective and durable even after undergoing many deodorizing cycles with the ScentSniper. However, if your gear is older than 10 years, or if the straps already show significant loss of resiliency, these pieces might contain rubber-based elastics or other materials more vulnerable to ozone damage. Prolonged exposure to high concentrations of ozone can cause these materials to lose resiliency and become brittle and deteriorate over time. Often, the straps on older gear may already be "shot", because oxidation happens over time, even without exposure to ozone. 

To ensure the longevity of your equipment:

• Follow Directions: Always use the ScentSniper according to the instructions, adhering strictly to the recommended exposure times. Higher concentrations of ozone in a small amount of time goes a long way. Running extra cycles, just for the sake of doing so after the odor has been neutralized, is not recommended.

• Test Older Gear: For equipment that is over 10 years old or shows visible signs of wear, especially in elastic components, conduct a preliminary test on a single piece of equipment at a low ozone setting before proceeding with a full cycle. This precaution helps to assess the material’s compatibility with ozone without risking significant damage. 

• Monitor Condition: Regularly inspect elements of your gear that may contain rubber or other potentially vulnerable materials. If you notice signs of brittleness, loss of elasticity, or other deterioration, discontinue using the ScentSniper on those items.

By following these guidelines, you can effectively maintain your modern hockey equipment in an odor-free condition while taking necessary precautions to protect older from potential ozone damage.

Yes, the bag may be used as your main bag or exclusively for deodorizing your gear. The bag is designed to be virtually air-tight, so we recommend drying out your gear prior to storing it in the bag. 

There is not a finite (limited) number of deodorizing cycles. The system is designed for years of use. Every purchase comes with a 1 year limited warranty on the electronics and bag. 

YES, with a few caveats...

Foremost, Ozone is a powerful anti-oxidant in the form of a gas (vs. liquid or solid) and should NOT be inhaled at levels that are required to deodorize hockey gear.

While the Scent Sniper hockey bag is specifically designed to seal in ozone (which it does very well), it is not going to be 100% air-tight, 100% of the time.

Therefore, to ensure product safety, Scent Sniper has been tested to be compliant with CFR 21.x when used as directed in a room that is 11 feet x 14 feet x 8 foot cielings (154 Square Foot) or Larger. This ensures that ozone levels in the ambient room air do not exceed .05PPM, which is the limit for indoor ambient air quality. 

If room size poses a challenge, Scent Sniper may be used safely in a covered garage, porch or shop space that is unoccupied during operation OR with the outside door ajar, allowing free flow of outide air to circulate the space.

While these precautions are nothing to fear, they should be taken seriously to ensure one's safety. 

The average cycle time is 2 hours. This allows time for ozone to work most effectively, as well as time for it to decompose back into oxygen, which it does naturally. 

This may seem like a long time, however there's no need to wait around during the cycle.

We recommend "Set and forget it"--Start a deodorizing cycle and go to work, school, whatever you were doing, as long as children are not left unattended that could potentially tamper with the system. 

Scent Sniper will deodorize both dry and damp gear, however it will not dry it. When deodorizing damp gear, it should be removed and allowed to dry the same day as the deodorizing cycle. 

There is a 12 month limited warranty on both the hockey bag and the ozone machine. The warranty covers manufacture defects and normal wear and tear. It does not cover, loss, damage due to misuse, water damage, etc. 

We want you to be completely satisfied with your Scent Sniper Gear Deodorizer. If you're not happy with your purchase, you may return it within 30 days of purchase for a refund, subject to the following conditions:

1. Condition of the item: Returns must be in Original, like-new condition, including all packaging and accessories. 
2. Return Shipping: Customers are responsible for return shipping costs.
3. Free Shipping Orders: If your order included free shipping, a $10 fee will be deducted from your refund to help cover some of the initial shipping costs. 

We strive to make our return process straightforward while ensuring fairness. If you have any questions or need assistance with your return, please contact our support team (sales@scentsniper.com). 

Thank you for giving us the opportunity to serve you!